Last Updated: February 11th, 2026

PRIVACY POLICY

ZAM Electric Inc. d/b/a ZAM Services
www.zamservice.com

This Privacy Policy describes how ZAM Electric Inc., doing business as ZAM Services (“ZAM Services,” “we,” “us,” or “our”), collects, uses, shares, and protects your personal information when you visit our website, use our services, or otherwise interact with us.

By using our website or submitting information to us, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our website and services.

1. INFORMATION WE COLLECT

We collect personal information that you voluntarily provide when you:

  • Request a free estimate

  • Submit a form on our website

  • Communicate with us

  • Schedule a service

  • Engage with our services in any way

Personal Information You Provide

Depending on how you interact with us, this may include:

  • First and last name

  • Phone number

  • Email address

  • Physical address

  • Zip code

  • Service-related details you share in a form or message

You must provide true, accurate information and update us if your information changes.

Information Collected Automatically

We may collect limited technical information automatically when you browse our site, such as:

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Click behavior

This helps us improve our website and user experience.

We do not collect sensitive personal information (such as race, religion, health data, or biometric data).

2. HOW WE USE YOUR INFORMATION

We use your information for business purposes such as:

  • Providing and managing the services you request

  • Scheduling visits, estimates, and appointments

  • Responding to questions and inquiries

  • Sending service-related updates and reminders

  • Following up on service requests

  • Improving our website, services, and customer experience

  • Marketing our services (only if you have opted in)

  • Complying with legal and regulatory requirements

We process your information only when we have a valid legal reason, including contractual necessity, legitimate business interests, and/or your consent.

3. SMS COMMUNICATIONS & CONSENT (A2P/TCPA-Compliant)

By submitting a form on our website or providing your phone number to us in connection with a service request, you consent to receive transactional SMS messages from ZAM Services. These messages may include:

  • Estimate confirmations

  • Appointment reminders

  • Schedule updates

  • Service-related messages

  • Follow-ups related to work you have requested

Message frequency varies. Standard message and data rates may apply.
You may reply STOP at any time to opt out or HELP for assistance.

This consent is not required to purchase goods or services. You may receive SMS messages even if you do not check a specific consent box, as long as you submitted your phone number for service-related purposes.

Marketing SMS

We will only send marketing or promotional SMS messages if you have explicitly opted in.
You may opt out at any time by replying STOP.

4. WHEN WE SHARE YOUR INFORMATION

We may share your information only in the following situations:

Service Providers

We may share information with trusted third-party vendors who help us operate our business (e.g., scheduling software, website hosting, communications providers). These parties are required to protect your information.

Business Transfers

If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

Legal Compliance

We may disclose information if required by law or to protect our legal rights.

We do not sell personal information.

5. DATA RETENTION

We retain your information only as long as necessary to:

  • Provide services

  • Maintain business records

  • Comply with legal obligations

When your information is no longer needed, we securely delete or anonymize it.

6. INFORMATION SECURITY

We use reasonable administrative, technical, and physical safeguards to protect your information.
However, no method of transmission or storage is 100% secure.
We cannot guarantee absolute security.

7. CHILDREN’S PRIVACY

We do not knowingly collect information from anyone under 18 years of age.
If we discover that a minor has submitted personal information, we will promptly delete it.

8. YOUR PRIVACY RIGHTS

Depending on your state of residence, you may have the right to:

  • Access the personal information we hold about you

  • Correct inaccuracies

  • Request deletion

  • Withdraw consent

  • Opt out of marketing communications

  • Request a copy of your data

To make a request, contact us using the information at the bottom of this policy.

You can opt out of marketing SMS at any time by replying STOP.

9. DO NOT TRACK

We do not respond to browser-based “Do Not Track” (DNT) signals because no standard currently exists.

10. STATE-SPECIFIC RIGHTS (California, Colorado, Connecticut, Virginia, etc.)

If you live in a state with digital privacy laws, you may have additional rights, including:

  • Requesting details about what information we collect

  • Requesting disclosures about how information is used

  • Opting out of data sharing used for targeted advertising

  • Requesting corrections or deletions

State-specific rights can be exercised by contacting us at the information below.

We do NOT sell or share personal information.

11. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.
When changes occur, we will update the “Last Updated” date at the top of this page.

12. CONTACT US

If you have questions about this Privacy Policy or want to exercise your privacy rights, you may contact us at:

ZAM Electric Inc. d/b/a ZAM Services
1191 Dolsontown Road
Middletown, NY 10940
United States
Email: hello@zamservice.com